Privacy Policy

Privacy policy within the framework of the DSGVO

This privacy policy is intended to inform the users of this website in accordance with the General Data Protection Regulation (DSGVO) about the nature, scope and purpose of the collection and use of personal data by the website operator “Jeanette y Sylvio E.S.P.J” (for contact details, see Legal Notice). The website operator takes your privacy very seriously and treats your personal data confidentially and in accordance with the statutory provisions. Please bear in mind that data transmission on the Internet can always be subject to security vulnerabilities. A full protection against access by third parties is not feasible.

In the following, we explain what information we collect during your visit to our websites and how it is used.

The data collected during the booking or your stay include:
Your first and last names, your e-mail address, your postal and business address, your telephone number, your payment card details.
Information about stay and room preferences that you have indicated during your booking, or expressed directly to the operator.

Access data
The website operator or page provider collects data about accesses to the page and stores them as “server log files”. The following data is logged in this way:

Visited website
Time at the time of access
Amount of data sent in bytes
Source/reference from which you came to the page
Browser used
Operating system used
IP address used
The data collected is only used for statistical analysis and to improve the website. However, the website operator reserves the right to check the server log files retrospectively if there are concrete indications of illegal use.

Cookies
This website uses cookies. These are small text files that are stored on your terminal device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website.

Common browsers offer the setting option to not allow cookies. Note: It is not guaranteed that you will be able to access all functions of this website without restrictions if you make the appropriate settings.

Handling of personal data
The website operator collects, uses and discloses your personal data only if this is permitted by law or if you consent to the collection of such data.

Personal data includes all information that can be used to identify you personally and that can be traced back to you – for example, your name, e-mail address and telephone number.

Handling of contact data
If you contact the website operator using the contact options provided, your details will be stored so that they can be used to process and respond to your inquiry. This data will not be passed on to third parties without your consent.

Statistical analysis
IP anonymization is used on this website. The IP address of the user is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference of your IP address.

You have the option of preventing the cookie from being stored on your device by making the appropriate settings in your browser. It is not guaranteed that you can access all functions of this website without restrictions if your browser does not allow cookies.

Google Analytics
This website uses the “Google Analytics” service, which is provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), to analyze website usage by users. The service uses “cookies” – text files that are stored on your terminal device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

IP anonymization is used on this website. The IP address of the user is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference of your IP address. As part of the agreement on the order data agreement, which the website operators have concluded with Google Inc., the latter uses the information collected to create an evaluation of website use and website activity and provides services associated with internet use.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. The following link will take you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de
Here you can find more information about the use of data by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=de Alternatively, you can prevent Google Analytics from collecting data about you within this website by clicking on this link. By clicking on the link, you will download an “opt-out cookie”. Your browser must therefore generally allow the storage of cookies for this purpose. If you delete your cookies regularly, you will need to click on the link again each time you visit this website.

reCAPTCHA
To protect your inquiries via internet form we use the service reCAPTCHA of the company Google Inc (Google). The query serves to distinguish whether the input is made by a human being or abusively by automated, machine processing. The query includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and further used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other data from Google. The deviating data protection regulations of the Google company apply to this data. Further information on Google’s data protection policy can be found at: https://www.google.com/intl/de/policies/privacy/.

Rights of the user: information, correction and deletion
As a user, you can request information free of charge about what personal data has been stored about you. Provided that your request does not conflict with a legal obligation to retain data (e.g. data retention), you have a right to have incorrect data corrected and to have your personal data blocked or deleted.